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FAQ

Where is the Box Office?
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Our Box Office is open on the day of shows and events at 12:00 p.m. (noon) to sell tickets (if any are still available) and will remain open until the headliner takes the stage. When there's a new show going on sale to the general public, our box office will open for four hours beginning at the earliest time a new Tower show is going on sale that day (for example, if a public
on sale is scheduled for 10 a.m. on a Friday, we will be open that day from 10 a.m. to 2 p.m.).
The box office is located at 19 South 69th Street, directly in front of the club. You can also buy tickets for the Tower Theater at the Fillmore at 29 East Allen Street, Philadelphia, or the TLA at 334 South Street, Philadelphia. There is a $2 box office fee per tickets for for tickets under $20.00 and a $5.00 fee per ticket for tickets over $20.00. There are no box office fees on the first day a show goes on sale to the general public. For day of show questions, please call 610-352-2887.

Tickets obtained from unauthorized sources may be invalid, refunded, lost, stolen or counterfeit, and if so are void.

What is, and isn't, allowed in the venue?
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Personal cameras are allowed in the venue (unless otherwise specified by the artist). Flash photography, video, and removable lens cameras are not permitted without venue approval.
Laser pointers, glow sticks, and selfie sticks are not allowed in the venue.
See our list of restricted items

May I bring my children?
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Children of all ages are welcome (with an admission ticket) at family oriented concerts and performances. Appropriate adult supervision may be required. All guests are required to have their own ticket regardless of age. Non-family oriented concerts and performances may not be suitable for young children, and venue management reserves the right to refuse admission for any reason, including concerns about safety. Children of any age may NOT attend a "18 " or "21 " concert or performance.

What kind of food will you serve?
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Our concession stand sells popcorn, soda and snacks.

Is there a bar?
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The theater has two full-service bars located in the lobby of both the first and second floors. We also have specialty drink kiosks scattered about the venue and cocktail waitresses working the aisles during most shows. You MUST be 21 and have valid photo ID to purchase alcohol.


Is there an ATM on-site?
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There is an ATM located in the lobby inside the venue.

Where can I park?
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Although the Tower Theater does not own or operate any parking lots, we have some friendly suggestions to offer for the next time you visit the venue!

Limited metered parking is available near the venue. Additionally, there is a parking garage located at Chestnut Street and South 69th Street, a municipal parking lot located at Garrett Road and Long Lane and a public parking lot at the 69th Street Transportation Center (6901 Market Street), all of which have accessible parking for a fee.

What does the section on my ticket determine?
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Tower Theater can host both general admission and reserved seating events. There are various seating setups and each event is different. If you have questions on the location of your seat, please go to the Ticketmaster Event Page associated with the show you are attending. You will find a seating map that outlines each section. Please note that 'GA' or 'General Admission' indicates that your area is not reserved and is based on a first-come, first-served basis for both. If you have further questions about your seats, please reach out to our box office at 610-352-2887.

Do you have a VIP program/premium seats?
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If you are looking to take your concert experience to the next level, we will have a variety of VIP options for you. Our VIP program provides many in-venue concert benefits and ticket purchasing options.

Can I smoke in the venue?
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The Tower Theater is a non-smoking venue. Smoking of cigarettes and/or electronic cigarettes is prohibited inside.

Is there ADA accessibility at the venue?
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The Tower Theater offers wheelchair accessible seating for all performances. Tower Theater's orchestra level is handicap accessible; however, the loge and balcony areas are not. Should you require assistance with regard to accessible seating, please contact the box office for arrangements.


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